Privacy Policy

Information you give us:

• Name, phone number, and email (when you submit the contact form)
• Suburb, service requested, urgency, and message details (contact form fields)
• Any other information you provide when you contact us by phone

Information collected automatically:

• Cookies and usage data (page views, time on page, scroll depth)
• Device information (browser, operating system, IP address, screen resolution)
• Approximate location based on IP address

Information from third parties:

• Call metadata from our call-tracking provider when you call the tracking number listed on this site
• Conversion data from Google Ads or other ad platforms if you arrived via a paid ad

• To respond to your contact form submission or phone call
• To book and complete electrical work for your property
• To provide lifetime labour warranty service or follow-up if you become a customer
• To improve the website and understand which pages convert visitors (via Google Analytics)
• To attribute marketing channels (via call tracking and Google Tag Manager)
• To comply with legal obligations (tax records, licence reporting, etc.)

• Cloudflare: hosts the website and protects it from malicious traffic. Processed in the United States, with a global edge presence. See Cloudflare's privacy policy.
• Google Analytics 4 and Google Tag Manager: analyse how the website is used. Processed in the United States. See Google's privacy policy.
• WildJar (or equivalent call tracker): tracks which marketing channel a phone call came from. Processed in Australia.
• Our lead-management system: receives contact form submissions, to respond to your enquiry.

We do not share your information with any other third party, and we do not on-sell your details.

This website uses cookies for analytics and tag management, small files stored on your device that help us understand how the site is used. You can disable cookies in your browser settings at any time, though some features of the site may not work as intended if you do. Most browsers include instructions for managing or deleting cookies in their help documentation.

• Contact form submissions: retained for 7 years, matching Australian business record-keeping obligations
• Customer records (booked work): retained for 7 years
• Analytics data: retained per Google Analytics defaults (currently 14 months)
• Call recordings (if any): retained for 12 months unless required for an ongoing dispute

Under the Australian Privacy Principles, you have the right to:

• Access: ask what personal data we hold about you
• Correction: ask us to correct inaccurate or out-of-date data
• Deletion: ask us to delete your data, subject to legal record-keeping requirements
• Complaints: contact us first; if unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

We take reasonable measures to protect your personal information, including secure hosting infrastructure via Cloudflare, HTTPS encryption on this website, and access controls on our lead-management system. No method of transmission or storage is completely secure, but we work to protect your data appropriately.

This website is not directed at children under 16, and we do not knowingly collect personal information from children. If a parent or guardian believes a child has submitted information to us, please contact us and we will remove it.

We may update this Privacy Policy from time to time. Updates will be reflected on this page with a new "last updated" date. Continued use of this website after an update constitutes acceptance of the updated policy.

• Business: Electrician Bateau Bay
• Operating under: Fully licensed and insured, Lic #451348C
• Phone: (02) 4093 0555
• Website: electricianbateaubay.com.au